The American Academy Project Management (AAPM) – IBS Certified Effective Performance Management Professional (CEPM) training and certification aims to enhance skills in performance management by equipping participants with the knowledge and techniques necessary for effectively managing and assessing performance within organizations. Additionally, it seeks to improve organizational effectiveness by teaching strategies for implementing performance metrics that drive success. This program also increases career opportunities by boosting participants’ competitiveness in the job market, particularly in project management and performance evaluation roles, while facilitating connections with industry professionals and peers for knowledge sharing and collaboration.
Organisational Benefit
The organisation will reap the following benefits by taking this course:
- Increased employee satisfaction
- Increase in the rate of retention
- Culture of transparency and performance
- Uniform and fair policies
- Growth in business
Personal Benefits
The employees who will experience this training will get the following benefits:
- Understand how to handle team effectively
- Understanding the strengths, and weaknesses of the team members
- Have better communication with team members
- Help team members grow and develop by setting expectations and sharing regular feedback
- Lead a motivated team
Who Should Attend?
Zoe Talent Solutions recommends this course for:
- Senior Leadership and Management Team
- C-Level Executives
- Department Heads
- Team Managers
- Team Supervisors
- Quality Assurance/Audit Professionals
- Project Management Head
- HR Professionals/Manager/HR Executives
- People with leadership potential
Course Outline
This training program includes the following modules for better understanding and application:
MODULE 1- UNDERSTANDING THE CURRENT TREND IN PERFORMANCE MANAGEMENT
- History and challenges of Performance Management in the 21st century
- Role of Performance Management in enhancing the culture, and gaining competitive advantage
- The life cycle of the employee in the organisation
- Ideal Performance Management Cycle and the process of performance appraisal
- Review of the current Performance Management framework in the organisation
2- EMBEDDING PERFORMANCE-ORIENTED CULTURE IN THE ORGANISATION
- Setting the measures of performance, review, and assessment
- Setting and communicating the objectives for performance
- Understanding the behaviour that drives performance
- Understanding challenges of performance management to the appraisal process
- Objective assessment, and rating of performance
- Observing early signs of performance issues
- Understanding why the issues of performance are sometimes left unaddressed by the managers
3 – PERFORMANCE REVIEW MEETINGS
- Understand how to structure the performance review meetings
- Understand how to communicate with the team members during the performance review meetings
- Understand how to give constructive feedback
- Asking the right questions
- Empathy and Emotional Intelligence
- Review and next steps
MODULE 4- IMPLEMENTING THE PROCESS OF PERFORMANCE MANAGEMENT
- Preparing self for the review meeting
- Preparing the team members for a review meeting
- Understand how to diffuse an emotional impact on the team during a review meeting
- Understand how to listen patiently and respond
5- DEALING WITH POOR PERFORMANCE
- Probing the root cause of poor performance and getting to the core of the problem
- Understanding how well the issue of poor performance can be addressed though Performance Management
- Understand how to communicate the performance improvement plans with positivity
- Addressing seamless incorporation of change management into the performance management process
6- COMMUNICATION DURING PERFORMANCE REVIEW MEETING
- Identifying support material before sharing feedback
- Choosing words carefully
- How to speak positively to avoid a biased approach
- Focus on behavioural change
- Clarifying and checking for shared understanding and mutual agreement on further objectives
- Pitfalls while communicating with the team members
7– MANAGING THE ENTIRE PROCESS
- Understand how to keep them motivated during the Performance Management process
- Using money as a tool for motivation
- Understanding the difference between reward and motivation
- Balancing the reward in the team
- Empowering individuals via recognition, challenge, and delegation
- Stress Management
MODULE 8- FROM GOOD PERFORMANCE TO GREAT PERFORMANCE
- Understand how to conduct unbiased review of the team performance
- Benchmark core competencies and identifying potential
- Your role as a coach
- Identifying potential for succession planning, and retention issues
- How to facilitate for a better performance
- Creating an environment where the team members can thrive
- Identifying star performers, potential performers, silent superstars
- How to apply the findings?
- Personal development plan
MODULE 9: UNDERSTANDING CAREER DEVELOPMENT, AND SUCCESSION PLANNING
- Introduction to Succession Planning
- Effective Assessment Tools used to identify potential successors
- Introduction to Balanced Scorecard – a Performance Management Tool
- Developing the scoring mechanism for Balanced Scorecard
