Certified Quality Assurance Professional (CQAP) Course
- Team leaders interested in establishing quality standards and test plans for their teams to create testing methods.
- Managers of human resources are responsible for ensuring productivity through effective strategies and teamwork.
- Professionals in the customer service industry who are interested in providing high-quality services and customer experience.
What are the course objectives?
At the end of the Certified Quality Assurance Professional (CQAP) Training Course by Icademy, participants will be able to achieve the following:
- Identify the main advantages of total quality management for an organization.
- Understand the role of leadership in supplying quality management systems.
- Understand how to plan, implement, and lead quality assurance and improvement resources.
- Identify quality improvement approaches that may be used regularly to keep things going in the right direction.
- Understand the importance of quality standards and models such as ISO, TQM, Malcolm Baldrige, and EFQM.
- Understand the significance of quality in the workplace.
- Explain how to examine the main quality and quality philosophy and methods to help companies get the best results.
- Investigate quality models and prizes from various sources, including worldwide sources and others.
- Oversee Quality Assurance programs for businesses and train employees in their respective organizations.
- Acquire a solid grasp of the Quality Assurance functions in their organizations.
How will this course be presented?
A variety of more advanced learning methods will be used for the professional training. There will be a mix of lectures, group discussions, hands-on exercises, case studies, and breakout sessions to reinforce new skills in this lively Icademy Quality Assurance professional training course. Attendees will study the first two days of each module in the course so that participants are ready to take on a career in business.
As a result, participants will be expected to devote time and effort to their studies, investigations, assigned tasks, and assignments. The class discussions center on this course’s most important and pressing issues, including real-life case studies. Useful, easy-to-follow instructions are provided in a thorough training course booklet. Attendees can leave with the tools and drive they need to make a lasting difference.
Why select this training course?
A career in Quality Assurance (QA) gives individuals a chance to make a significant difference in how people or organizations operate and the quality of their products. However, designing a program through corrective action and implementing quality cost strategies in an organization is challenging. With a wide range of projects, procedures, and places to choose from, being a competent Quality Assurance professional allows for a lot of career options and professional growth.
What are the topics covered in this course?
1: Introduction to Quality Assurance and Control
- Learning Quality Assurance Objectives
- Control and assurance of quality (QA/QC)
- Definition of total quality management (TQM)
- The Four Main Deming’s Points in Quality Assurance
- Applying to Knowledge of Quality Principles
- Principles of Lean Manufacturing
- Obstacles to total quality management implementation (TQM)
- Traditional vs total quality management
- An overview of a variety of quality enhancement methods
2: Quality Assurance and Control Methods
- Prevention is a cornerstone of implementing total quality management1
- Quality-oriented service delivery2
- Defining a purpose, goals, and objectives3
- Identifying opportunities to improve an organization’s Quality Assurance4
- Team building and leadership exercises for improving productivity and qualit5y
3: Techniques to Improve Quality and Control
- Benchmarking for process improvement: a starting point
- Assessing the Malcolm National Quality Standards: the BNQS’s
- Causes and Consequences of Quality non-excellence errors
- Control charts using the Pareto Principle
- Examples of real-world cases of Quality Assurance improvements
- Methods for boosting creativity
- Monitoring outcomes
4: Instilling a Quality Mindset – The Importance of TQM
- Understanding and applying the principles of TQM
- Understanding and implementing a quality leadership approach
- Developing and coaching quality: practical advice for employees and leaders
- Developing customer-focus business strategies
5: Improvement Activities for Organization’s Quality Assurance and Control
- Improving quality for the customer
- Increasing employee satisfaction for the organization
- The importance of SMART goal-setting
- Summary and evaluation of a feasible action plan for the improvement of ideas for organizations
6: Quality Management Leadership and Management
- Process-based definitions
- Limitations on productivity
- Involvement of MUDA
- Waste or poor quality tools
7: Developing Teams in a Quality Management System
- Role of teams in quality management projects and why are they so important?
- Obstacles to team success
- Characteristics of successful teams
- The cycle of team building
- Selection instruments for members of the team
8: Relationship Management and Customer Satisfaction
- Methods and tools employed in the management of customers
- Segmentation based on customer identity
- The value of good customer service and interpersonal relations
- Retention and loyalty of customers, customer surveys, and the deployment of quality functions (QFD)
9: Controlling the Quality of a Production Process
- Sample check sheets graphs
- Cause and effect diagrams
- Process capability studies
- Run and statistical control charts, and other examples of basic statistical data collection techniques6
10: Strategic Quality Management7
- Understanding the fundamentals of quality control and management8
- Models of business excellence9
- Global best pr10actices
- Strategic quality management
